Frequently Asked Questions

Delivery is FREE on all orders over £50. For orders under £50, a flat delivery charge of £4.99 applies.

Estimated delivery time is shown on each order after it ships — usually within a few working days. You can see the latest status and tracking number any time in your account.

Once your order ships, we email you the tracking number, and it also appears in your account under the order. If a tracking link is provided, click the number to follow your parcel.

Currently we deliver within the United Kingdom only.

You can request a return within 30 days of delivery for a refund or a replacement. Items must be unused and in their original condition and packaging.

Go to your account, find the delivered order, and click "Return & refund". Choose refund or replacement, tell us the reason, and we'll email you the next steps.

Once we receive and inspect your returned item, we process the refund within 1–2 business days. Your bank may then take 5–10 business days to show it in your account.

Yes — while your order is still being prepared (status "paid" or "processing"), you'll see a "Cancel order" button in your account. Your payment is refunded automatically. Once shipped, please use the returns process instead.

We accept all major debit and credit cards (Visa, Mastercard, American Express). Payments are processed securely by Stripe — we never see or store your card details.

Yes. Checkout happens on Stripe's certified secure payment page over an encrypted connection. Your card details go directly to Stripe and never touch our servers.

Yes — all prices shown include UK VAT where applicable. The VAT amount is displayed at checkout.

Yes — an account lets you track orders, manage returns, save addresses for faster checkout, and keep a wishlist.

First check your Spam/Junk folder. If it's not there after a few minutes, try registering again or contact us and we'll help.

In your account, open My Addresses — you can add, edit, delete, and set a default address that auto-fills at checkout.